·         Developed audit and compliance programs that included site and management scorecards and strict remediation policies.

·         Produced and implemented Smartphone transportation applications for ~700 users for field employees

·         Implemented Broker and 3PL vehicle dispatching expanding revenue streams.

·         Engaged by a private equity investor (Kohlberg LLC) to perform due diligence at Coach America preceding the buyout from Stagecoach International.

·         Responsible for direct management of the back-office operations (shared services) organizations that included, Information Technology, Payroll, Accounting (AP/AR), and Customer Service.

 

Sunset Logistics (Fort Worth, Texas)April 2013 - Present

Chief Technology Officer

Led the organizational and technical tasks defining and implementing material improvements in Sunset’s Order-to-Cash and Close-to-Report processes. This was the cornerstone of gaining an improved overall credit facility and enhancing Sunset’s borrowing base for working capital.  Highlights of this were 3x to 4x improvement in Order-to-Cash cycle times.

 

Additional successful highlights included:

• Developed a multi-year a comprehensive technology strategy including infrastructure, applications      portfolio, telephony and in-vehicle technologies (Telemetry Recording, GPS, HOS, DriveCam).

• Migrated and implemented all systems into SaaS, Hosting and Cloud models.

• Implemented and enforce systems security and data security policies.

• Implemented TMW products and services for live Dispatch (company driver, Owner Operators and 3PL            Brokers), Billing, Payroll, and Settlements.

• Produced and Implemented a workforce mobilization solution to tightly integrate dispatch with    vehicles (company vehicles, owner operators, and brokers) using smartphone and tablet devices.
Ken Wilkinson

ken.wilkinson75231@gmail.com = 817-781-8491 = Page 2

 

Santé Pediatrics (Frisco, Texas)2012 – 2013

Vice President Business Operations

§    Verified and developed KPIs for Revenue Cycle Management.

§    Developed technology portfolio documents and related presentation material to articulate the Santé technology strategy for a pending equity event.

Coach America (Dallas, Texas)2003-2011

Vice President CIO, Vice President Operations & Shared Services

§  Created an IT staff model and recruited technical development and support staff.

§  Managed digital brand and eCommerce portfolio across multiple brands and product lines.

§  Implemented and managed Co-Location and Cloud based services.

§  Managed the rollout of logistics systems, business processes, and scorecards.

§  Developed and managed organizational technology roadmaps and corporate software portfolio.

§  Established the Audit and Compliance department to address regulatory compliance and internal controls to ensure adherence to specific business processes and best practices.

§  Established the “shared services” department that included IT, payroll, AR, AP, cash receipts, and bank reconciliation.

§  Developed and implemented system and data security policies accompanied with compliance guidelines based on recognized industry and PCI standards.

 

 

Concentra Health Services (Addison, Texas)2000-2003

Vice President CTO – Em3

§  Crafted and implemented data and telephony technology strategies for Em3 service offerings.

§  Perform consultative/selling duties as needed.

§  Launched internet service offering for managing and reporting workplace injuries.

§  Defined systems and data security polices in conjunction with emerging HIPAA legislation.

§  Managed negotiation and management of outsourcing and vendor contracts.

 

ACS Retail Solutions – Now-XEROX (Dallas, Texas)1998-2000

Vice President Information Technology

§  Managed a 200 member staff of software development, customer service, customer relationship management, and internal IS, and infrastructure; focused in POS systems for C-stores with fuel in support of contracts valued at $20M+.

§  Managed a 24/7 Software Customer Support Center that assisted more than 6,000 C-stores nationwide with software support issues.

 

Greyhound Lines Inc. (Dallas, Texas)1994-1998

Vice President CIO, Information Technology Services

§  Developed and communicated strategic direction and execution of technology systems and services; managed operations for a 500+ staff customer services and information call centers.

§  Managed and advanced the applications portfolio for the organization.

§  Managed digital branding sites.

§  Managed the software development, systems operations, and infrastructure for domestic and international locations.

§  Defined and enforced systems and data security policies.

§  Managed Customer Service Call Centers for Reservations and Customer Information (Omaha, Dallas, and Tucson).

ken.wilkinson75231@gmail.com = 817-781-8491 = Page 3

 

American Airlines (fort worth, Texas)1984-1994

Managing Director, Emerging Technology Development

§  Directed Internal/External consulting practice for Airline/Transportation markets (COE).

§  Evolved industry data and systems access security policies and regulations via participation in SITA standards board.

§  Managed Software Engineering/Systems Integration lab.

§  Managed Software Development for airport system designated for domestic and international airports.

§  Managed Software Development for Crew Planning.

 

Degrees: MBA, Southern Methodist University Cox School of Business, Dallas, TX

BA, Business Administration and Management, Columbia Pacific University

Certifications & Computer Science, Metropolitan State College, Denver, CO

Other Education:Managing Emerging Technology Program, Southern Methodist University

Finance for Non-Financial Managers, UV Darden Graduate School of Business Balance Scorecard, Balanced Scorecard Institute

Total Quality Management, America Airlines/Xerox

 

 

§  Corporate Officer of a publically held corporation (Greyhound Lines Inc.)

§  Customer Advisory Board – Novell

§  Technical Board Member SITA – (Société Internationale de Télécommunications Aéronautiques)

§  Advisory Board Member – (TrendMe Telemetrics)

§  Advisory Board Member – (Paradigm Shift Telemetrics )